Shipping policy
Shipping Policy
Effective Date: 8-21-2026
Questions? contact@cherllume.com
Made for You. Shipped with Care.
Every Cherllume piece is made to order — crafted specifically for you, from the photo or detail you chose to preserve. Because of this, our shipping timeline works a little differently than a standard retail order. Here's exactly what to expect.
Order Processing & Production
Before your order ships, it goes through two stages:
1. Approval (24–48 hours)
After you place your order, our team reviews your photo submission to confirm it meets our quality standards for engraving or pendant creation. If everything looks great, we move straight into production. If we have any questions or concerns about your photo, we'll reach out to you at the email address on your order.
2. Production (2–5 business days)
Once approved, your piece enters production. Each item is handcrafted to order — this is not a warehouse pull. Quality takes time, and we don't rush it.
Total estimated time before shipment: 3–7 business days from order placement.
Shipping Methods & Timeframes
Once your order ships, you'll receive a tracking number via email.
Shipping Method Estimated Delivery
Standard Shipping (US) 3–5 business days
Expedited Shipping (US) 1–2 business days
International Shipping 7–21 business days
Delivery estimates begin from the date of shipment, not the date of order.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method. Free standard shipping may be available on qualifying orders — any applicable promotion will be displayed at checkout.
Order Tracking
Once your order has shipped, you'll receive a shipping confirmation email with your tracking number. You can use that number to track your package directly through the carrier's website.
If you haven't received a shipping confirmation within 8 business days of placing your order, please reach out to us at contact@cherllume.com and we'll look into it right away.
Lost, Stolen, or Damaged Packages
Lost packages: If your tracking shows delivered but your package hasn't arrived, please allow 2 additional business days — carrier scans can sometimes be early. If it still hasn't arrived, contact us and we'll work with you to find a resolution.
Stolen packages: Cherllume is not responsible for packages confirmed as delivered by the carrier. We recommend shipping to a secure location. If theft is a concern, consider requesting signature confirmation at checkout (where available).
Damaged in transit: If your order arrives damaged, please contact us within 5 days of delivery with a photo of the damage and your order number. We'll make it right.
Address Accuracy
Please double-check your shipping address at checkout. Cherllume is not responsible for orders shipped to an incorrectly entered address. If you notice an error immediately after placing your order, contact us at contact@cherllume.com as quickly as possible — once an order enters production, address changes may not be possible.
Questions?
We're here for you. Reach out anytime at contact@cherllume.com or find us on Instagram and TikTok at @cherllume.