Refund policy

Because Cherllume only offers personalized pieces (custom photos, names, or engravings), we're unable to accept returns or exchanges on customized items. 

Damaged or Incorrect Items

If your piece arrives damaged, defective, or isn't what you ordered, we'll make it right — no questions asked. Email us at contact@cherllume.com within 7 days of delivery with your order number and a photo of the item, and we'll send a replacement or issue a refund.

Order Changes & Cancellations

Because production begins quickly on personalized pieces, we can only accommodate changes or cancellations within 24 hours of placing your order. Please email us as soon as possible at contact@cherllume.com if something needs to change.

Questions?

We're a small team who genuinely cares about getting this right. If anything about your order feels off, just reach out at contact@cherllume.com — we'll take care of you.